Frequently Asked Questions

YourVisa.ai is an AI-powered visa application platform that simplifies the visa application process. We use advanced technology to guide you through document preparation, form filling, and application submission for electronic visas (eVisas) to countries worldwide.

Simply select your destination country, answer a few questions about your trip, upload the required documents, and complete the payment. Our AI assistant will guide you through each step, check your documents for accuracy, and submit your application. You'll receive your visa directly via email once approved.

Requirements vary by destination, but most eVisa applications require: a valid passport (with at least 6 months validity), a recent passport-style photo, proof of accommodation, travel itinerary, and sometimes proof of sufficient funds. Our platform will tell you exactly what's needed for your specific visa.

Processing times vary by country, ranging from a few hours to several business days. Standard processing is typically 3-5 business days, while some countries offer express processing for urgent travel. You'll see the expected processing time before you complete your application.

We support eVisa applications to over 50 countries worldwide, including popular destinations like Turkey, India, Vietnam, Egypt, Kenya, and many more. Check our destination list on the homepage to see all available countries.

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as various digital payment methods. All payments are processed securely through Stripe, a leading payment processor.

Your total payment includes two components: (1) the government visa fee charged by the destination country, and (2) our YourVisa.ai service fee which covers application assistance, document review, AI-powered guidance, and customer support.

If your visa is denied by the government, we unfortunately cannot refund fees as our service has been rendered. However, if the denial was due to an error on our part, we'll either reprocess your application at no charge or refund our service fee. Please see our Refund Policy for complete details.

If you notice a duplicate charge, please contact our support team immediately with your order confirmation number. We'll investigate and process a refund for any duplicate charges within 5-10 business days.

Yes, absolutely. We use Stripe for payment processing, which is PCI-DSS Level 1 certified (the highest level of payment security). We never store your full card details on our servers.

Yes! We offer white-label solutions for travel agencies and OTAs. Agencies can integrate our visa services into their booking flow, manage multiple traveler applications, and access volume-based pricing. Contact our partnerships team for more information.

Corporate accounts can set up a dedicated dashboard to manage employee visa applications, track statuses in real-time, and centralize billing. We offer streamlined processes for business travel departments.

For agencies and corporate accounts, subscription fees are charged via secure payment links sent by your dedicated account manager. This allows for flexible billing arrangements tailored to your organization's needs.

Absolutely! We offer personalized demos for agencies and corporate clients. Contact our partnerships team through the website or email us at partnerships@yourvisa.ai to schedule a demo.

Yes, YourVisa.ai is operated by Voyzo Inc., a registered company in the United States. We are an authorized visa application service provider and process thousands of successful visa applications each year.

We take data protection seriously. All data is encrypted in transit and at rest. We only collect information necessary for your visa application and do not sell your data to third parties. Our privacy practices comply with GDPR and other data protection regulations.

We retain your documents only as long as necessary to process your application and provide customer support. You can request deletion of your data at any time by contacting our support team. Some information may be retained for legal compliance purposes.

You'll receive email confirmations at each stage: when we receive your application, when it's submitted to the government, and when the result is available. You can also track your application status in real-time through your dashboard.

YourVisa.ai is a service provided by Voyzo Inc., a technology company registered in Delaware, USA. We specialize in travel technology solutions with a focus on visa automation.

Our complete Terms of Service are available at www.yourvisa.ai/legal/terms-and-conditions. We encourage all users to review our terms before using our services.

Our detailed Refund Policy is available at www.yourvisa.ai/refund-policy. It covers fee structure, refund eligibility, our error guarantee, and how to request a refund.

You can reach our support team by phone at +1 (302) 257-5011 or by email at support@yourvisa.ai. For general inquiries, you can also use the contact form on our website. We typically respond within 24 hours.

We are a digital-first company and all our services are provided online. This allows us to offer faster processing and lower fees compared to traditional visa services. Our support team is available by phone and email for any assistance you need.