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YourVisa.ai
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Refund Policy

Voyzo Inc. d/b/a YourVisa.ai

Last Updated: January 26, 2025

Overview

At YourVisa.ai, we are committed to providing transparent and fair billing practices. This Refund Policy outlines how fees are structured, when refunds may be issued, and how to request assistance with billing questions.

1. Fee Structure

When you purchase a visa product through YourVisa.ai, your total charge includes:

1

Government Visa Fee

The official fee charged by the destination country's government for visa processing.

2

YourVisa.ai Service Fee

Our fee for providing application assistance, document review, AI-powered guidance, and customer support.

2. Refund Eligibility

Refundable Situations

  • •Duplicate charges: If you were accidentally charged twice for the same application.
  • •Technical errors: If a system error prevented your application from being processed.
  • •Service not rendered: If we were unable to submit your application to the government authority.
  • •Cancellation before submission: Full refund if you cancel before your application is submitted to the government.

Partially Refundable

  • •Cancellation after submission: Only the YourVisa.ai service fee may be refundable. Government fees are typically non-refundable once submitted.

Non-Refundable Situations

  • •Visa denial: If the government denies your visa application, fees are non-refundable as our service has been rendered.
  • •Incorrect information: If your application is rejected due to incorrect or fraudulent information you provided.
  • •Change of travel plans: If you no longer wish to travel after your application has been submitted.
  • •Government processing fees: Once paid to the government authority, these fees are non-refundable.

3. Our Error Guarantee

YourVisa.ai Error Guarantee

If your visa application is rejected due to an error made by YourVisa.ai during the application process, we will either re-process your application at no additional charge or provide a full refund of our service fee. This guarantee does not cover government fees or rejections due to applicant-provided information.

4. How to Request a Refund

To request a refund, please contact our support team with the following information:

  • Your order confirmation number
  • The email address used for the application
  • Reason for the refund request
  • Any supporting documentation

Refund requests are typically processed within 5-10 business days. Approved refunds will be credited to your original payment method within 5-7 business days after approval.

5. Business Subscriptions (B2B)

For agencies, OTAs, and corporate accounts with subscription billing:

  • Subscription fees are billed according to your service agreement
  • Refunds for subscriptions are handled on a case-by-case basis
  • Please contact your account manager for subscription billing inquiries

6. Contact Us

For refund requests or billing questions, please contact us:

This refund policy is subject to change. Please review it periodically for updates. For the most current version, visit www.yourvisa.ai/refund-policy